TERMS & POLICIES
As a seller of handmade products, we want to ensure that your shopping experience with us is as transparent as possible. Please carefully review our terms and conditions before making a purchase:
A] No Return, Cancellation, or Exchange After Shipping
Due to the nature of our handmade products, we do not accept returns, cancellations, or exchanges after an order has been shipped. We take great care to create and package our items, and once they leave our hands, they are considered final.
B] Exchange Policy Within 12 Hours of Placing an Order
We do offer an exchange option within a limited timeframe. You may initiate an exchange within 12 hours of placing your order. Here's how it works:
Contact us to request an exchange, specifying the product you'd like in exchange.
We will manually process your request, ensuring that the new product is of the same amount or higher than the original order.
You will receive a manual bill for any additional amount to be paid, if applicable.
C] Exchange Process and Shipping Times
Once you've approved the exchange and made any necessary payments, we will proceed with packing and shipping.
The packing and shipping process typically takes 2-4 working days.
After shipping, we will send you tracking details via email or WhatsApp so you can monitor the status of your order.
We value your satisfaction and want to make sure you're delighted with your purchase. If you have any questions or concerns about our exchange policy, please feel free to reach out to our customer support team. Thank you for choosing us for your handmade product needs.
These terms and conditions ("Terms") govern your use of the services provided by [ Artbugindia ] ("we," "our," or "us") as well as the purchase and sale of handmade crafts through our platform. By using our website or making a purchase, you agree to abide by these Terms.
1. Acceptance of Terms
To use certain features of our website or make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Products and Listings
a. Product Descriptions: We make every effort to accurately describe the handmade crafts listed on our platform. However, slight variations may occur due to the nature of handmade items. We do not warrant that product descriptions are error-free.
b. Pricing: Prices are displayed in the currency specified on our website. Prices may be subject to change without notice.
c. Availability: Product availability is subject to change. We do not guarantee the availability of any specific product.
4. Orders and Payment
a. Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase. This confirmation does not constitute acceptance of your order; it is a confirmation that we have received your order.
b. Payment: We accept payments through the methods specified on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method you have chosen.
5. Shipping and Delivery
a. Shipping: We will make reasonable efforts to ship your order within the time frame specified on our website. However, we do not guarantee specific delivery dates.
b. Shipping Charges: Shipping charges are specified during the checkout process. Any customs duties, taxes, or fees incurred during international shipping are the responsibility of the buyer.
6. Returns and Refunds
a. Return Policy: We may offer a return policy, and the terms of the policy will be specified on our website. You are responsible for reading and understanding our return policy before making a purchase.
7. Intellectual Property
a. Ownership: All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not use or reproduce our content without our express written consent.
8. Limitation of Liability
a. Disclaimer: We provide our services and products "as is" without any warranties, either express or implied. We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services or products.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of [Uttar Pradesh]. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [ Uttar Pradesh].
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services after any changes constitute acceptance of the updated Terms.
Last updated: [18/01/2022]